Overview of the service sector -
Business services


Just what are business services, anyway? A lot of very different types of activities are included in this sector. People who work in the offices of accountants, architects, engineers, lawyers, and other business professionals make up 55% of the sector's total employment. Another 38% are in management consulting, employment and personnel agencies, computer services, collection agencies or other organizations providing services to business. The advertising industry accounted for the remaining 7% of the sector's workers in 1994.

The business services sector includes workers with all sorts of backgrounds. People with training in areas like public administration, for example, could run a private consulting service whose main customer is the government. In fact, it's quite common for firms in the business services sector to work under contract to other industries, as well as providing services to individuals, governments and businesses on an ad hoc basis. The main characteristic distinguishing firms in the business services sector isn't who their clientele is, it's what sort of services they provide.

What's happened since 1981?

The business services sector is one of the growth sectors in the economy, as you can see in Figure 57. Employment increased from 61,000 in 1981 to 114,000 in 1994, which was well above the average employment growth in the province. About 7% of BC's workers had jobs in business services in 1994, up from just under 5% fourteen years earlier. The sector's share of GDP increased from 4% to about 5% during this period.

Figure 57
The business services sector has grown a lot since 1981, and it now employs more than 7% of BC's workforce

Some of the growth in the business services sector since 1981 is probably related to the development of new industries like the computer services industry, but other factors have also contributed to the increase in both employment and GDP. Some observers suggest that the expansion in the business services sector may be a result of restructuring rather than large increases in economic activity. What this means is that large companies may no longer be hiring accountants, lawyers, or other professionals to be permanently on their staff. Instead, they may be contracting this type of work out to accounting firms, legal firms, or to other businesses. In other words, an accountant who might have been working in the manufacturing industry in 1981 might now be employed in an accounting firm. Exactly how much of this type of restructuring and increased specialization has occurred is hard to measure. It has probably had some effect on the growth in business services, but whether the effect is large or small is hard to tell.

Apart from the restructuring issue, growth in the province's economy and in its population has certainly contributed to increased employment and GDP in this sector. As the province's population increases, and the number of businesses grows, the need for the services of professionals, or employment agencies, or other business sector industries also becomes greater.

Figure 58
One in four workers in business services is in engineering, architecture, or in other natural or applied science occupations

What are the most common occupations?

The business services sector includes a variety of different types of activities, ranging from legal and engineering services to personnel and collection agencies. This range of services is reflected in the different types of occupations found in the sector. Forty percent of the workers in this sector are in business, finance and administration occupations. This would include accountants, personnel managers, clerical supervisors, and those in clerical or secretarial positions. One in four workers in business services is in an occupation specific to natural and applied sciences: engineers, architects, land surveyors, drafters, or computer programmers. Lawyers, notaries, researchers, consultants, and others who work in social sciences and related occupations make up about 11% of the work force, while 10% of those employed in this sector are in managerial positions.

How many people work in this sector, and how much do they earn?

In 1994, there were 114,000 British Columbians working in the business services sector. The average worker in this sector earned $616 per week, $39 more than the provincial average. However, earnings vary considerably within the sector. In 1994, architects in BC earned an average $49,200 per year (or $945 per week), while the average lawyer made $73,300 ($1,410 per week).

What are the characteristics of the work force?

Most business services are people-oriented. The investment required to start up a business in this sector is mainly in terms of training rather than in machines or buildings. For instance, once an accountant or a lawyer is certified, he or she can choose to start up a business or to join an existing firm. Some professionals have offices in their homes, while others work in office buildings, in partnerships, or for large firms.

The number of men and women in the business services sector is almost equal, with women holding 45% of the jobs. A relatively high percentage of workers in service industries like business services are employed on a part time basis. In fact, about one in four workers in these industries has a part-time job. Unemployment rates in service industries such as business services have averaged about 8% during the period from 1990 to 1994.

One in three workers in the business services sector is self-employed. Almost two-thirds of the 14,679 establishments in this sector have less than five employees, and 91% have fewer than 20 employees. There are some large establishments, however: 39 establishments in this sector had 200 or more workers in 1994.

Where are the jobs located?

Like many other service industries, business services are available in most parts of the province, but larger firms are most likely to be located in the population centres where the demand for their services is greatest. Almost three quarters of the work force is located in the Mainland/Southwest Region, with another 14% of the work force in the Vancouver Island/Coast Region. The Thompson-Okanagan Region, with its major population centres of Kamloops, Kelowna and Penticton, had 6% of the business services labour force in 1991.

Still, most smaller centres have access to a wide variety of business services, and as this sector tends to have a large number of self-employed people, it's probably possible to work in almost any part of the province. Of course, the more specialized you are, the more likely it is that the market for your services will be greatest in the larger centres.

What's the outlook to 2005?

Figure 59
By 2005, one in fourteen British Columbians will be employed in the business services sector

Forecasters expect that employment growth in business services will continue during the next ten years. However, the sector's share of total GDP is expected to remain virtually unchanged. This suggests that productivity in the business services sector is not expected to increase as much as in the rest of the economy. More people will be working in the sector, but their wages (which are used to measure the value of output) are not expected to increase at the same rate as wages in the rest of the economy.


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